Papa John’s apologizes for receipt’s racial slur

“… Yeah, they give me five bucks there — fine outstanding African-American gentleman of the community.” The driver’s colleague can be heard laughing. During the message, the delivery man can be heard singing the racial slur repeatedly. The video went viral, generating an outcry on social media. Papa John’s CEO John Schnatter took to social media, posting an apology on Facebook and Twitter for “the reprehensible language used by two former employees.” “Their thinking and actions defy both my personal and the company’s values and everything for which this company stands. The employees responsible for this absolutely unacceptable behavior were immediately terminated,” Schnatter wrote on Monday. “My heartfelt apology goes out to the customer involved, his family, and our community at large. I am very sorry that anyone would be exposed to these hurtful and painful words by any person involved in any way with our company.” Schnatter said he also personally reached out to the customer to “share my own thoughts and offer my deepest apology.” The incident came as Sanford remains in the national spotlight because of the 2012 shooting death of an unarmed black teenager.
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has promoted Tony Thompson to president and chief operating officer. Most recently, Thompson was executive vice president and chief operating officer for Papa Johns, as well as president of the Louisville, Ky.-based chains commissary and distribution subsidiary, PJ Food Service. No executive had been serving in the role of president of Papa Johns previously. Thompson will oversee the chains global operations and will continue to lead the PJ Food Service distribution. He also retains responsibility for development, information technology and marketing functions. He will continue to report directly to Papa Johns founder and chief executive John Schnatter. RELATED More restaurant industry executive changes Tony has been a tremendous asset to the entire Papa Johns system, Schnatter said in a statement. I will continue to partner with him in his new role as we provide leadership to achieve our plans for international and domestic growth and continue to position the company for long-term success. The chain currently is without a chief marketing officer, following the departure of Andrew Varga , who left to become president of Papa Johns agency of record, Zimmerman Advertising.
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Papa John’s boosts profit, revenue in 2Q

Further Reading Email | Twitter | LinkedIn | Google+ Papa John’s International Inc. posted higher sales and profit during the second quarter, the Louisville-based pizza chain reported Tuesday. The company’s net income rose to $18 million, or 77 cents per share, diluted, from $15.4 million, or 59 cents per share, a year earlier. Papa John’s reported total revenue of $349 million during the second quarter, up from $318.6 million a year ago. A consensus of analysts surveyed by research firm Thomson Financial called for the company to post second-quarter earnings of 69 cents per share on revenue of $348.14 million. Same-store sales during the quarter increased 3.4 percent for North American units and 6.8 percent for international units, the company said in a news release. Papa Johnas (NASDAQ: PZZA) had 4,252 Papa Johnas restaurants operating in all 50 states and 34 countries. To view the full report, click here . Andrew Robinson covers these beats: Restaurants, retail, government, human resources, technology, automotive (dealers, services), media/marketing/printing, young professionals, West End, East End and Oldham County. Related links:
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50% Off Papa John’s Coupons 2013: Get Promo Code and Deals

STORY HIGHLIGHTS Minhee Cho’s receipt goes viral online after she posts it on Twitter “just FYI my name isn’t ‘lady chinky eyes,'” Cho tweets “This act goes against our company values,” Papa John’s says Cho wants the controversy “to blow over,” her employer says (CNN) — Papa John’s Pizza fired a cashier at one of its New York restaurants and apologized to an Asian-American customer for a receipt that identified her as “lady chinky eyes.” “We were extremely concerned to learn of the receipt issued in New York,” the company said in a statement posted on its Facebook page Saturday. Minhee Cho, a communications manager at nonprofit investigative journalism group ProPublica, posted a photo of the receipt on her Twitter account Saturday morning and by the afternoon it was picked up by a local newspaper. Along with the receipt, Cho tweeted “just FYI my name isn’t ‘lady chinky eyes.'” The receipt had been viewed online almost 200,000 times by Sunday afternoon, according to the counter on the Twitpic page. Cho did not immediately respond to CNN’s request for comment, but her boss did. “This blew up far beyond Minhee’s expectations,” ProPublica spokesman Mike Webb said in an e-mail. “She has reporters coming to her apartment, and that’s annoying. So she wants it to blow over and she has nothing more to say.” Cho was a customer Friday night at the Papa John’s on Broadway in Manhattan’s Hamilton Heights neighborhood, according to the receipt. “This act goes against our company values, and we’ve confirmed with the franchisee that this matter was addressed immediately and that the employee is being terminated,” the pizza company said. “We are truly sorry for this customer’s experience.”
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Papa John’s names Tony Thompson president, COO

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